The DPA & GDPR May 2018
We and this website complies to DPA (Data Protection Act 1998) and to the GDPR (General Data Protection Regulation). We will update this policy accordingly after the completion of the UK's exit from the European Union.
Email Mailing List & Marketing Messages
We operate an email mailing list programme, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in 'The policy' above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages. The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.
Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.
External Website Links & Third Parties
Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites).
Shortened URL's; URL shortening is a technique used on the web to shorten URL's (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.
We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Policy & Usage
We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.
How long should I expect to wait for my order?
All orders are shipped within 1-4 business days, we do not ship on weekends or bank holidays. Depending on the shipping option you chose you should expect your order to arrive within the following time frame:
UK Royal Mail 2nd class - 3-5 business days
Next Day Delivery (ordered pre-12pm) - 1 business day.
Due to the nature of our business and products we sell, items that expire sooner than 1 month from the date of the purchase are not eligible for a refund.
For any other items to be eligible for a refund, please return the purchased to us within 14 calendar days of the purchase. The item must unopened and in its original condition.
If our products arrived damaged, or contaminated in any way, please contact us right away and we will be happy to send a free replacement regardless of its expiration date.
If you are unhappy with a product you’ve purchased please email us at firstname.lastname@example.org with the order number in the subject line.
Please note, that as a food product, we cannot accept items that have been opened/damaged.
What should I do if my order arrives damaged or inaccurate?
Please contact us as soon as possible at email@example.com with your order number in the subject line.
We currently ship anywhere in the UK. If you are unsure whether we can ship to you please contact us at firstname.lastname@example.org.
Once your order ships, you will receive a shipping confirmation email with tracking information. We do not require signatures upon receipt and we are not responsible for lost or stolen packages.
For questions about your package, email us at email@example.com with your inquiry and we will respond to you as soon as we can.